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Helpful Tools

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Our Helpful Tools Assist You Before, During and After Your Purchase

Whether you are new to RVing or are looking for additional information to enhance your RV experiences, we have provided these helpful tools to assist you. Below you will find answers to our customer’s most frequently asked questions, definitions to common terms you will see on pages on this website, How-To Videos, and Trailer Life Tow Guides, as well as a payment estimator to estimate monthly statements for various scenarios.

Answers to Our Most Frequently Asked Questions

Contact Information

Visit the Contact Us page to locate the contact information for the specific brand that you need customer service for.

P.O. Box 30
Middlebury, IN 46540
Phone: +1 (574) 825-8532
Website: www.forestriverfrog.com
For Sales: Dealer Locator

General Information

No - We do not sell factory direct. In order to assure the best possible experience, we encourage our customers to purchase their RV from their local dealership. This allows for the development of a meaningful relationship with a dealer in your area that will enhance your RV experience. From a pre-delivery inspection and prep completed by the dealer prior to pick up, thorough product walk through and demonstration at the time of delivery, to assistance with product questions, user tips, and helpful information regarding RV use in your state or county… your buying and ownership experience will be well served through one of our authorized dealers.

By purchasing through your local dealer you are also better assured timely service appointments and warranty repairs should any be required. Forest River, Inc., dealers are independently owned and operated businesses so priority service and scheduling is at their discretion.

You can find your local dealer by selecting a product and entering your zip/postal code on our Dealer Locator.

Parts, Chassis & Serial Number Information

Contact your authorized Dynamax Dealer.

The Dynamax dealer network is the exclusive distributor of Dynamax parts. Utilize the dealer locator to find the dealer nearest you. Your satisfaction is very important to us. Should you need additional assistance in finding a dealer or experience difficulty obtaining the parts you need, please feel free to contact us via our Contact Us portal.

The Serial Number can typically be found on the following documents:

  • Title
  • Insurance Policy
  • Bill of Sale
  • Your Owner Registration Card (Supplied with new unit purchases only)

This is a very common question within the RV industry, not just Dynamax. The chassis of a motorized product is purchased from a chassis manufacturer (Ford, Chevy, Workhorse, Freightliner, Spartan, etc.) as an "Incomplete Vehicle" (with an established chassis serial number). When Dynamax completes the vehicle, we assign a model year and a Dynamax serial number to the coach portion. The RV industry and chassis manufacturer model years change at different times. For example, Dynamax may introduce the 2002 model year unit in June of 2001, but the chassis manufacturer doesn't introduce the 2002 chassis until September of 2001.

Because Dynamax "Completes the Vehicle" and assigns the model year, the value of any Dynamax unit is determined by the model year of the Forest River RV, not necessarily the chassis. This may vary by state.

Warranty / Roadside Assistance

Dynamax, a division of Forest River, Inc., provides a One-Year Limited Warranty and a Two-Year Structural Warranty. You may be able to purchase an extended warranty from your local dealer but we do not offer them directly. Many of the suppliers utilized by Dynamax warranty their own products, and some components may have a longer warranty through the actual component manufacturer.

Dynamax brands come with one year of Roadside Assistance included for the first year on most new motorized Dynamax RVs*. This service provides you with 24/7 coverage for the following services:

  • Towing
  • Jump Starts
  • Tire Assistance
  • Delivery of Fuel and Emergency Fluids
  • Locksmith/Lockout Service
  • Winch Out
  • Technical Support
  • RV Mobile Mechanic

If you purchased your vehicle prior to 1/1/2019, please call the following number for emergency roadside assistance: 877-801-0333

If you purchased your vehicle on or after 1/1/2019, please call the following number for emergency roadside assistance: 866-209-2895

Click Here for More Information (PDF)

*See your dealer for details.
 

Our RV Classifications, Commonly Used Terms And Weight Definitions


Product Make

The Product Make is a classification of recreation vehicle that has a substantial degree of commonality in construction of chassis, frame and body, which does not include level of décor, opulence, equipment and price range, and does not have a specific trade mark associated with it.

Class A Rear Diesel (RD) Motorhomes
Built on a rail (or bare) motor vehicle chassis powered by a rear diesel engine.
Class A Gas Motorhomes
Built on a rail (or bare) motor vehicle chassis powered by a front gas engine.
Class B Motorhomes
Built on an automotive manufactured van-type chassis.
Class C Motorhomes
Built on a cut-away automotive manufactured truck chassis (cab portion in place from chassis manufacturer).
+ View Class C Motorhomes
Toy Haulers
Towable RVs mounted on frame and wheels and designed to be towed by a motor vehicle that is constructed with a roof, floor and sidewalls made of rigid materials with a rear garage type storage facility.
Fifth Wheels
Towable RV mounted on frame and wheels and designed to be towed by a motorized vehicle by means of a towing mechanism that is mounted above or forward of the tow vehicle’s rear axle (typically a truck).
Travel Trailers (Including Destination Trailers)
Towable RV mounted on frame and wheels and designed to be towed by a motor vehicle that is constructed with a roof, floor and sidewalls made of rigid materials.
Camping Trailers
Towable RVs mounted on a frame and wheels and designed to be towed by a motorized vehicle that is constructed with a collapsible roof and collapsible partial sidewalls that unfold and extend in the set up mode and fold back up for travel.
Truck Campers
Towable RVs designed to be placed in the bed of a pickup truck.
 

Range Brand

A Range Brand is the leading predominant common trademark or brand name of the respective Product Make and Product Line. Dynamax is the Range Brand for all Dynamax RVs.

Product Line

A Product Line is a specific series of RV products identified by a common trademark or trade name and targeted to a market segment as determined by level of décor, opulence, equipment and price range. Product “Lines” with the same trademark or trade name are not the same unless they also share the same product “Make.” Dynamax Product Lines include: Isata 3, DX3, and more Class C motorhomes.

Product Model

A Product Model is a specific offering within a Product Line and Make that is distinguishable by its length and interior floorplan. It typically will share all or most of the level of décor, opulence, equipment and price range characterized by other Models within the same Product Line. Examples include the 37BH DX3 and 34KD Force HD.

Weight Specification Definitions

Towable

The maximum permissible weight of the unit when fully loaded. It includes all weights, inclusive of all fluids, cargo, optional equipment and accessories. For safety and product performance do NOT exceed the GVWR.

The maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by a combination of all axles.

The typical weight of the unit as manufactured at the factory. It includes all weight at the unit’s axle(s) and tongue or pin and LP Gas. The UVW does not include cargo, fresh potable water, additional optional equipment or dealer installed accessories.

*Estimated Average based on standard build optional equipment

The amount of weight available for fresh potable water, cargo, additional optional equipment and accessories. CCC is equal to GVWR minus UVW. Available CCC should accommodate fresh potable water (8.3 lbs per gallon). Before filling the fresh water tank, empty the black and gray tanks to provide for more cargo capacity.

**Estimated average based on standard build optional equipment


Each Dynamax RV is weighed at the manufacturing facility prior to shipping. A label identifying the unloaded vehicle weight of the actual unit and the cargo carrying capacity is applied to every Dynamax RV prior to leaving our facilities.

The load capacity of your unit is designated by weight, not by volume, so you cannot necessarily use all available space when loading your unit.

Motorized

The maximum permissible weight of the unit when fully loaded. It includes all weights, inclusive of all fluids, occupants, cargo, optional equipment and accessories. For safety and product performance do NOT exceed the GVWR.

The maximum permissible loaded weight of your motor home and any towed trailer or towed vehicle. Actual GCWR of this vehicle may be limited by the sum of the GVWR and the installed hitch receiver maximum capacity rating; see hitch rating label for detail.

The maximum permissible weight, including cargo, fluids, optional equipment and accessories that can be safely supported by each axle.

The typical weight of the unit as manufactured at the factory. It includes all weight at the unit’s axle(s), including full fuel, all fluids and LP Gas. The UVW does not include cargo, fresh potable water, additional optional equipment or dealer installed accessories.

* Estimated Average based on standard build optional equipment.

The amount of weight available for fresh potable water, cargo, passengers, additional optional equipment and accessories. CCC is equal to GVWR minus UVW. Available CCC should accommodate fresh potable water (8.3 lbs per gallon). Before filling the fresh water tank, empty the black and gray tanks to provide for more cargo capacity.

** Estimated Average based on standard build optional equipment.


Each Dynamax RV is weighed at the manufacturing facility prior to shipping. A label identifying the unloaded vehicle weight of the actual unit and the cargo carrying capacity is applied to every Dynamax RV prior to leaving our facilities.

The load capacity of your unit is designated by weight, not by volume, so you cannot necessarily use all available space when loading your unit.

Actual towing capacity is dependent upon your particular loading and towing circumstances, which includes the GVWR, GAWR and GCWR as well as adequate trailer brakes. Please refer to the Operator's Manual of your vehicle for further towing information.

 
 

How-To Videos For Your Convenience

We have created a variety of how-to videos to help you perform general maintenance and routine tasks on your Dynamax RV. Additionally, we have partnered with some of our main suppliers to provide videos that are specific to their products being used in your Dynamax RV.

+ View Our How-To Videos

We Want To Make Your RV Buying Experience Simple And Stress Free

We also want to assist you in finding the ideal Recreational Vehicle that fits your budget. Should you be looking to finance your purchase, this Payment Estimator simply assists you in "running the numbers" to look at various scenarios to estimate your monthly payment.

We encourage you to contact your local Dynamax Dealer to assist you with your purchase decision or simply to answer any questions that you may have. Dynamax Dealers can be located through our Dealer Locator and will be happy to service your needs.

Payment Calculator